I didn't receive an email order confirmation or details of my tracking number. Why not?
Due to higher levels of spam and junk mail pouring into inboxes daily, some spam filters get a little over-zealous! Always check your spam or junk mail folders to make sure one of our important emails isn't hiding there. Better still, add us to your Safe Sender list to ensure you never miss out on our correspondence moving forward.
I received an item that was damaged during shipping. What now?
STEP 1: If your items arrives damaged, email us within 3 days of the delivery of your goods.
We will give you the option of a store credit or a replacement item (see below asterisk for reshipping information). When contacting us, it is important that you email < rather than call as we must have damage claims documented in writing.
We may ask you to return damaged item/s to us which must be sent via carriers with tracking services. inviteme will not be responsible for returned parcels that are not shipped via a trackable shipping service and subsequently lost in the mail. Provide us with a receipt of your cost of return shipping and we will reimburse you through your choice of a refund or store credit.
*NOTE that the original shipping fee cannot be refunded. If you choose to accept a replacement item, an additional shipping fee will be charged. Also note we are unable to refund items which have slight variations in colour and/or pattern and are unable to accept returns on items after 3 days of receipt of delivery of the goods.
STEP 2: Photograph the damaged item whilst still in its original packaging.
Be sure to take detailed image/s that clearly demonstrate the damage. Inviteme cannot refund items without photographic proof and if the damage is not evident in the photo, inviteme reserves the right to refuse the refund.
*IMPORTANT: inviteme cannot refund faulty or damaged items that are removed from the original packaging.
Step 3: Email your photographs to email@example.com
Please also provide your name, order number and the date your goods were delivered to your shipping address as well as a description of the damage.
Items required urgently should always be purchased using our priority service.
You can check this box during checkout and doing so means your order has been pushed to the front of the queue and will be sent using e-Parcel's Express Post service. This is the fastest way for us to get goods to you.
inviteme is based in Yarraville, Melbourne (post code: 3013) and to view the anticipated delivery time to your area, you should consult the Express Post Delivery Network schedule
From here you can make a decision on whether your goods are scheduled to arrive with you in time. Using inviteme's priority service incurs an additional fee which covers the cost of the higher Express Post shipping rate. This is calculated during checkout.
*IMPORTANT: inviteme uses Express Post Delivery Network time frames as a guideline. While Australia Post is prompt and efficient 99.9% of the time, their actual delivery times are outside of our control. So no, we cannot make any guarantees on a timely delivery. Customers should factor in an additional 5 days delivery during peak periods like Easter and Christmas and note that refunds or store credits cannot be offered on goods that arrive later than anticipated.
In the unlikely event your goods haven't arrived after four weeks of dispatch and your item cannot be tracked via the Australia Post website, please email our customer service team where we will arrange a store credit for lost items which will not include the original shipping fee.
I've changed my mind and would like to return my order
We replace items that are damaged or faulty but do not refund or exchange for a change of mind.
We advise our customers to make considered shopping decisions while shopping with us.