shipped to an Australian address
I didn't receive an email order confirmation or details of my tracking number. Why not?
Due to higher levels of spam and junk mail pouring into inboxes daily, some spam filters get a little over-zealous! Always check your spam or junk mail folders to make sure one of our important emails isn't hiding there. Better still, add us to your Safe Sender list to ensure you never miss out on our correspondence moving forward.
I received an item that was damaged during shipping. What now?
STEP 1: If your items arrives damaged, email us within 3 days of the delivery of your goods.
We will give you the option of a store credit or a replacement item (see below asterisk for reshipping information). When contacting us, it is important that you email < rather than call as we must have damage claims documented in writing.
We may ask you to return damaged item/s to us which must be sent via carriers with tracking services. inviteme will not be responsible for returned parcels that are not shipped via a trackable shipping service and subsequently lost in the mail. Provide us with a receipt of your cost of return shipping and we will reimburse you through your choice of a refund or store credit.
*NOTE that the original shipping fee cannot be refunded. If you choose to accept a replacement item, an additional shipping fee will be charged. Also note we are unable to refund items which have slight variations in colour and/or pattern and are unable to accept returns on items after 3 days of receipt of delivery of the goods.
STEP 2: Photograph the damaged item whilst still in its original packaging.
Be sure to take detailed image/s that clearly demonstrate the damage. Inviteme cannot refund items without photographic proof and if the damage is not evident in the photo, inviteme reserves the right to refuse the refund.
*IMPORTANT: inviteme cannot refund faulty or damaged items that are removed from the original packaging.
Step 3: Email your photographs to firstname.lastname@example.org
Please also provide your name, order number and the date your goods were delivered to your shipping address as well as a description of the damage.
My parcel hasn't arrived, what can I do?
STEP 1: Visit the Australia Post website, and enter your tracking number.
When we ship your order, you will be sent an email notification from Australia Post which includes your tracking number. By entering this number you can track your parcel's progress at anytime. This should always be your first step in locating your parcel and if you don't recall receiving your email from Australia Post, please check your Spam or Junk email folder in case it is hiding in there.
STEP 2: If the Australia Post website says your order has been delivered.
Please check for the parcel or a calling/delivery card around the front of your shipping address or mailbox. Australia Post e-parcel will always endeavour to leave your parcel by your front door or under nearby shelter out of the weather so that your parcel can be easily seen but not damaged. If you live in an apartment building or with a locked fence where Australia Post cannot leave your item safely, a calling card will be left for you to contact your local Post Office.
Sometimes calling cards get misplaced, blown away, rained on or even eaten by snails.
If you still can't see anything you should take a copy of your tracking number to your local post office where they can assist you further.
*IMPORTANT: if the Australia Post website tracking service says your parcel has been delivered and we have the correct shipping address, inviteme must assume that the parcel has in fact been delivered. Whether the customer receives goods in person or they are left unattended at the premises, responsibility for the parcel is handed over to the customer at the point the Australia Post website says delivery has been made. If you wish to sign for your parcel, you need to choose the priority order service during checkout. Please note that inviteme cannot accept responsibility for items stated as "delivered" that have not been received by the customer. Replacement items or a store credit cannot be issued.
STEP 3: Have you provided us with a correct shipping address?
You must supply us with a correct shipping address. Inviteme cannot accept responsibility for an incorrect billing or shipping address entered when placing your order. Nor can we offer a replacement or store credit on goods lost in transit due to the supply of an incorrect address.
I need my goods in a hurry. Can you guarantee I'll receive them in time?
Items required urgently should always be purchased using our priority service.
You can check this box during checkout and doing so means your order has been pushed to the front of the queue and will be sent using e-Parcel's Express Post service. This is the fastest way for us to get goods to you.
inviteme is based in Brighton, Melbourne (post code: 3186) and to view the anticipated delivery time to your area, you should consult the Express Post Delivery Network schedule
From here you can make a decision on whether your goods are scheduled to arrive with you in time. Using inviteme's priority service incurs an additional fee which covers the cost of the higher Express Post shipping rate. This is calculated during checkout.
*IMPORTANT: inviteme uses Express Post Delivery Network time frames as a guideline. While Australia Post is prompt and efficient 99.9% of the time, their actual delivery times are outside of our control. So no, we cannot make any guarantees on a timely delivery. Customers should factor in an additional 5 days delivery during peak periods like Easter and Christmas and note that refunds or store credits cannot be offered on goods that arrive later than anticipated.
In the unlikely event your goods haven't arrived after four weeks of dispatch and your item cannot be tracked via the Australia Post website, please email our customer service team where we will arrange a store credit for lost items which will not include the original shipping fee.
I live in Melbourne. Can I come and collect my goods?
Yes, but by appointment only.
Please put your order through as per normal and email us immediately after to advise you'd like to collect your order from our Brighton address* (also by appointment, a Kingsville/Yarraville pick-up is available). We will then deduct or refund your original shipping fee.
Please understand that once items have been packaged and logged into our courier system, pick-up is not available and items must proceed as shipped.
*IMPORTANT: Sometimes orders may be left at the front of the premises for you to collect. While these premises are safe and we will never leave these items unattended for extended periods of time, in the unlikely event that items go missing from the front of our premises, inviteme accepts no responsibility for stolen goods and cannot offer a refund or store credit.
I've changed my mind and would like to return my order
We replace items that are damaged or faulty but do not refund or exchange for a change of mind.
We advise our customers to make considered shopping decisions while shopping with us.